1. Build fees
Refunds of build fees follow the cancellation terms in your contract. If the contract is silent, we refund the amount paid less the share of work already done.
2. Care plan fees
Care plan fees are paid in advance. Cancelling ends the plan at the end of the current period; a month that has begun is not refunded. If you leave a yearly plan early, we refund the balance after charging each month you have started (a single day counts as a month) at the monthly price.
3. Edit requests
A paid edit request cancelled before we start is refunded in full; once work has started it is not refunded.
4. Charged by mistake
If we charged you by mistake or twice, we refund the extra charge in full at any time.
5. How to ask
Write to support@luminacle.com or use the dashboard’s chat and tell us which payment you mean. We handle requests within 3 business days and refund to the method you paid with.
6. Your legal rights
Nothing here limits any right you have under the consumer law where you live.
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